John Goodman

Led IT infrastructure operations at Mach Recruitment Ltd., overseeing system administration, network optimization, and security enhancements to ensure robust business support across diverse client environments.

• Orchestrated and optimized critical IT components, including Active Directory, Windows Server (2012-2022), O365, and Hyper-V, enhancing network policy efficiency across multiple client sites.
• Configured and managed on-premises virtual servers (Windows Server 2012-2022) and Remote Apps, ensuring high availability and tailored business functionality for clients.
• Implemented and managed cutting-edge technologies like Remote Monitoring and Management (RMM), Email Security Gateways, and DNS Filtering, significantly improving system security and operational efficiency.
• Integrated Cisco Meraki and Cisco Umbrella solutions, optimizing network performance and enhancing security posture across client infrastructures.
• Developed PowerShell scripts for Office 365 license optimization and bespoke application management, streamlining administrative tasks and reducing manual effort.

Provided comprehensive 1st, 2nd, and 3rd line IT support, managed helpdesk operations, and contributed to system planning and maintenance for Mach Recruitment Ltd.

• Managed a bespoke IT helpdesk system, resolving complex issues and enhancing business support efficiency for internal teams and clients.
• Delivered comprehensive 1st, 2nd, and 3rd line IT support to employees and clients, ensuring high satisfaction and minimal downtime.
• Contributed to the planning and implementation of new IT systems, improving overall infrastructure capabilities and operational continuity.
• Streamlined the recruitment process by ensuring paperless operations, enhancing efficiency and reducing administrative overhead.
• Administered Active Directory, Windows Server environments, and Office 365, ensuring seamless user and system operations.

Managed complex system operations, optimized business processes, and resolved hardware and software issues for Buy It Direct Ltd.

• Managed complex inventory systems, including stock booking and code changes, while liaising with customers and clients for efficient operations.
• Optimized business processes to enhance workload efficiency, directly contributing to the achievement of key business goals.
• Performed diverse hardware and firmware repairs on a wide range of devices, from drones to IP cameras, ensuring operational functionality.
• Processed 30-40 daily returns, diagnosing and resolving complex hardware issues, corrupted OS installations, and other technical problems.
• Provided critical technical support to Customer Service advisors, enabling accurate diagnostic information delivery to clients and customers.

Performed complex mobile phone repairs for business and personal customers, ensuring high-quality service and customer satisfaction at Repair Lab Leeds LTD.

• Executed complex mobile phone repairs for a diverse client base, including both business and personal customers.
• Engaged with customers from diverse backgrounds, providing approachable and effective technical support.
• Conducted a wide range of repairs, from SSD installations to intricate iPhone logic board replacements.
• Achieved a target of maximum 15 minutes per iPhone repair, significantly enhancing service turnaround time and customer satisfaction.
• Served as the primary customer-facing representative, managing the entire repair process from intake to payment processing.

Supported IT operations at Buy It Direct Ltd., focusing on system management, process optimization, and comprehensive hardware repair.

• Managed complex inventory systems, including stock booking and code changes, while liaising with customers and clients for efficient operations.
• Optimized business processes to enhance workload efficiency, directly contributing to the achievement of key business goals.
• Performed diverse hardware and firmware repairs on a wide range of devices, from drones to IP cameras, ensuring operational functionality.
• Processed 30-40 daily returns, diagnosing and resolving complex hardware issues, corrupted OS installations, and other technical problems.
• Provided critical technical support to Customer Service advisors, enabling accurate diagnostic information delivery to clients and customers.

Coordinated IT projects at Brighter Facilities Management, ensuring efficient execution and alignment with organizational objectives.

• Managed project timelines and resources for IT initiatives, ensuring timely completion and adherence to deadlines.
• Facilitated seamless communication between IT teams, vendors, and stakeholders to ensure project alignment and successful delivery.
• Assisted in the planning and implementation of IT infrastructure upgrades, contributing to enhanced system performance.
• Monitored project progress and identified potential risks, implementing proactive solutions to maintain project momentum.